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What teams are building in the customer support side of Banking as a Service? I’m struggling to find good examples.

It’s the main operational headache of building a neobank. And everyone needs the same things.

— Will White (@willwhite003), July 26, 2020

I spent the last month diving into “instant” ACH with four different players (Sardine, Astra, Orum and Plaid) and it’s fascinating how much of fintech is being built as I type this message. So damn bullish on this space.

— Aditi Shekar (@aditishekar), April 21, 2022

I’ve spent a lot of time thinking how to best advise and invest into fintech companies, and over time have come up with a few mental frameworks to assist myself. Here’s one of them:

— Aaron (@arfrank), August 24, 2020